Select Customer Service request type
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Below is a list of the request types that you can either lodge online or where applicable select to list related requests. Please select the required type and click the Next button to continue or alternatively click the description (where available) to list the related request types.
Select a Customer Service request type
Please select a Customer Service Request Type
 Request TypesInstructions
Animal Management . . . Report general animal related issues and barking dogs.
Asset Protection / Engineering . . . Request
  • Activate an existing Engineering Permit
  • Provide Certificate of Currency Details
  • Asset Protection Bond Refund Request
  • Asset Protection Post-Demolition Inspection
  • Asset Protection Post-Construction Inspection
  • Asset Protection Final Inspection / Security Deposit Refund
  • Asset Protection Extension of Permit
Community Laws . . . Report any issues relating to regulated activities, Abandoned vehicle, an Unsightly property.
Drainage Maintenance . . . Report
  • Blocked drainage pits
  • Damaged/missing drainage pit lids
General Enquiry / IssueMake an enquiry or report an issue.
Infringement Appeals . . . Appeal an Infringement by requesting an internal review.
Graffiti . . . Report
  • Graffiti on Council Property
    • Note: Council is not responsible for removal of graffiti on private property
Hall Bookings . . . Request
  • A new Council Hall booking
Child and Family Hub Room Booking Enquiry . . . Request
  • Child and Family Hub Room Booking
Maternal & Child Health and Immunisation . . . Request
  • Reschedule, cancel or confirm an existing bookings
  • Enquire about the Maternal & Child Health service
  • Enquire about the Immunisation service
Parking Enforcement/Infringements . . . Appeal a parking infringement or report vehicle related issues.
Tree Maintenance . . . Report
  • Branch Fallen/Hanging
  • Tree Litter (Dropping leaves, berries, or nuts)
  • New/Replacement Trees
  • Pruning
  • Hazardous Roots
Road Reserve Maintenance . . . Report
  • Footpath damage
  • Nature strip damage
  • Road damage
  • Signs damaged/missing
  • Street furniture damage
Request
  • New street furniture or signage – not in a reserve or park
Waste Management Services . . . Report or Request
  • A damaged bin or a bin that needs to be repaired 
  • A missed bin(s), 
  • Dumped rubbish or litter on road/naturestrip or reserve/park
  • An additional or upgraded bin
  • A new or replacement kitchen caddy
Council Reserve Maintenance . . . Request
  • New furniture or signage in a reserve / park / open space
  • Shared Fence Costs (fences adjoining Council land)
Property, Rates and Valuation enquiries . . . Make an enquiry about:
  • Refund of Overpaid Rates, Charges or Levies
  • Property Ownership
  • Rate Payments and Notices
  • Property Valuations
  • Street Numbering
Infringement Refund . . .  
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